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I am looking into stepping into the fulfillment ops TL role soon. I am just wondering what does a day look like in this role. I have seen how my old store handled it and it was not the best. I just want some ideas on how I can handle it better at another store. Some things that would be helpful...

My question is, how do you get out of the rut you are in? I am a GM(PP1)/Inbound TL, and we are struggling. We are only 7 trailers a week, I would say averaging about 2000 pieces. Staffing wise, I currently only have 3 team members that are listed as actual Inbound Experts. I lost 2 in the last...

Yes I am part of leadership. And I know for a fact that they do not see it as an issue. I even made a comment about it when I was talking to two of the ETLs about attendance and they said that the team members just don’t want to be there since they do not see any real consequences to calling in...

I am wondering if anyone has any tips for talking to ETLs or SD about culture issues. There seems to be a trend at my store if TMs not feeling like ETLs or our SD are treating them very well. Just as an example: an ETL literally yelling at another TM in front of other TMs and guests...

My store had some notes from a recent conference call that told us to use “all of our resources” to ensure replenishment of OOS items. Meaning, not just SFC/SFQ audits, or on hand audits, but they are looking for something more. Am I just dumb, or are there other things we can be doing to help...

Literally any time I don’t know something, the first thing I do is check Workbench. 9 times out of 10 you will find what you are looking for on there. Not to mention you will have a higher success rate than asking and ETL for help, or to teach you. My SD is all about self sufficiency, which I...

It’s best to observe these things yourself first. I don’t think it’s a good idea to go by what other team members are saying. In my experience, other team members can exaggerate certain things. I’ve had a couple of instances where we pull a TM to discuss allegations and it never ends well. You...

No offense to any ETLs who came in straight out of college, but I have never had a good experience with them. In fact, I am only a TL, and I could wipe the floor with one of our ETLs at the moment. ZERO communication or decision making skills. All they do is sit in the office, on a computer and...

I need some advice here. Specifically from GM team leads, if possible. I don’t want to make assumptions, but I feel like there is a lack of caring from my GM peers. I feel like at my store we have established that things are not moving in the right direction. Freight isn’t getting done, the...

I’ve wondered this too. I was thinking that ETLs might be going. Some of those people have zero business being leaders, and yet they make a lot more than I do. Honestly get rid of them, set aside payroll specifically for TLs, not taken out of GM, or food and bev. Actually let them lead instead...

I can think of a few leaders who may need to be reminded of these. I have seen too many people take leadership positions simply because they want more money and more power. While those things are very nice to have, they are not what should be people’s driving force. Leadership is hard. Often it...

I have been trying to get on a better routine with my breaks, but lately for some reason all the other leaders have only been scheduled until 5 or 530. I usually just take my meal whenever I have time, or right as I’m about to hit compliance. If there isn’t another leader in the building it’s...

I just transitioned to closing Team lead a month and half ago. I was GSTL/Starbucks before that, both of which I got minimal training for. GS I knew quite a bit about though. I got three days of training for closing. And not even decent training because it was at my store. I wanted to go to a...

I’m curious what other stores have for floor coverage for close. For June week 1, I got 27 hours for “closing expert”. It was my understanding in the beginning that this was in addition to having GM experts on the floor as well. Is that the case? My store is not super high volume, but we do a...