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B store Fully staffed 70-80% turnover Green metrics Somewhat lucky this time around. Lot of other stores in the area are struggling.

You never hear the other side to these sob stories “Best-worker-ever” doesn’t get trashed after a legitimate callout. Not an advocate for being jerks to people, but there’s usually a correlation between the “presence of a**holes” and a failure of one’s own ability to be accountable. Can’t...

Sorry, by worksheet I mean those activity books. Leader ops? Should be like 3 of them but I forget the names off the top of my head. Target in the past paralyzed itself by overemphasizing HR stuff. It placated grumpy people/poor performers. Modernization did away with that. If you have...

As far as the Starbucks DM, just show engagement. Don’t get on their bad side. If they give feedback, act on it immediately. Ask questions. Don’t appear like you don’t know anything, but don’t pretend to know everything either. Certification was more like gauging your commitment to the...

Food and Beverage is hard-mode. Plain and simple. Don’t feel bad. But It may get worse before it gets better if you don’t have a good team in place. Building a strong team is the only thing that is going to make it better (but you probably already know that). Get rid of people who don’t...