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I love this. We all hate the fresh out of school exec. but it is nice to hear the other side of the coin.

Exempt team members get an annual bonus of a small % of their total pay and only if the store meets certain criteria. In bad years they get nothing. I'm sorry, but it all sucks for everyone.

Leave it for follow up? There is no one that will ever follow up. Most people seem to complain that their lod's are lazy or incompetent. Why would you expect follow up? I agree with dash11. It works really well for my store. We fix everything when we see it though. It gets easier once you do...

Take the time to meet and learn the personalities of your team members. Running softlines is different than running other departments as many of the team members tend to be women and may have (ahem) personality quirks. Ask yourself, Is there any infighting? Is everyone on the same page? Who...