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Time to push them out into the *real world*. When I did a quick stint at another store, the LOD there was literally *all over the place*. She was responding to ten things at a time. And yet she took the time to help me for a few minutes. That is noteworthy. The TLs and LODs at my store do...

Same here, redeye58. It is nice to know that the leadership do not use their priviledged positions to avoid work and responsibility. I wish I could see more of this in my past experiences.

You are very lucky indeed. TLs, ETLs, and LODs seem to vary in performance, excellence, and delegation a bit at my store. I'd love to have definitives instead of a spree of inconclusives!