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Which displays a strong disclaimer warning against hourly TM's doing required training off the clock. I wonder if that also applies to optional, "professional development" courses like these.

Internal promotion here, but I think there's some universal advice regardless. Be attentive to morale issues like prompt breaks and lunches. It's such a simple thing, a basic kindness that doesn't undermine your authority, but if it's missed, the cashiers will notice. Other simple stuff...