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first lol i don't even post here very often but i came to tell you that i enjoy your works of fiction

you ignored their entire post and cherry picked the part that hurt your fee fees yikes

idk if this is fun or not, but when a team member is having a hard day i’ll surprise them with their favorite starbucks drink. i have most of my team’s order memorized and i make them myself (barista skills!). leave an encouraging note on the cup. i like to chat with my team during downtime or...

does anyone here have mastrena II

lmao this guest got pissed off at me today for asking her if she wanted skinny mocha because she ordered a grande mocha with 2 pumps, nonfat milk, no whip forgive me for trying to be helpful

APTL which isn't to be confused with an APL the differences? who the hell knows lmao

there's no Starbucks TL; that's why i'm so involved over there right now. the ETL-Food isn't giving me any support and my own ETL-SE doesn't care

i am still a Service and Engagement TL. i don't have the ability to key in coachings for any Starbucks Baristas.

believe me, i’m trying. i can only do so much when the ETL-Food doesn’t care

i love spending my time in a workcenter where the baristas are actively refusing my effort to fix the issues that led to us getting put on non compliance (again!) this is a productive use of my time, one week before christmas, right??

i’m the only one who doesn’t have to close other than the other SETL haha

i was without an ETL for over two months and let me tell you: they aren't useless. it was hell and i'm grateful that my ETL is in role even though he's kind of a dick sometimes.

i’m a key carrier with an alarm code but i’m not on the opening/closing rotation 🤷‍♂️

tbf Brian Cornell is our first CEO to actually be hired from outside of the company

ETL is an assistant store manager. it's just the title that they plugged into the job posting so people would understand what it is they're actually applying for. that listing specifically just looks like a general listing for any ETL position.

i promoted from gsa to setl

it’s kind of a long story about why i’m doing the set, but it has to do with my starbucks being one more bad DM visit from getting shutdown. i don’t wanna say too much because corporate people are involved in the situation at my store

lmao we’re spending service and engagement payroll to get the holiday sirens eye set 😔😡

i’m just pissed off because there can be multiple of them there and the customer support cycle still doesn’t get done. the lobby looks like shit, can you put your phone away and clean it up????

we’re usually running a two barista play from open until 7pm, closing at 9