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    What Is Leadership Officially Taught/Trained for Guest Complaints?

    AP backs us up on scams. Make it right works until they put rocks in a box. Lol
  2. R

    Do they really believe?

    Our front end has adjusted. Now our SETLs are out front on weekends. Otherwise, we are self sufficient.
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    Archived GSTL/SETL tips and tricks?

    True. We use a backup list. TMs are given a time slot. If they don't respond, their ETL will call them.
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    Archived Frustrated ETL

    Two types of teachers in life...those who show you what works and how to do it, and those who show you what not to do. Both are valuable. Lol... So now you know what not to do. Trash talk is just unprofessional. And you can avoid it easily. Spot culture is to set the bar high. It kinda...
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    Archived New GSTL

    You can always add your version of what happened for the record.
  6. R

    Archived Front End Op Model

    Well, I was in pilot store. My experience is that the biggest issue is pricing. So yes, we change prices alot. We the use the price challenge to fix the problem. Lots of old sales tags, etc. We also have zebras, can scan for price changes, costs, etc, so we aren't being scammed. And...
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    Archived Front End Op Model

    I meant, I rarely see a situation where the GSA doesn't agree...override needed. The other issues, well, I hate to step on toes, but I will be glad to see them on lanes again, actually helping. We are too thin to not have everyone really moving guests out the door. And I speak only for...
  8. R

    Archived Front End Op Model

    Why are you guys so bothered by this? The gstls are going to be the leaders, and the GSAs never did anything but say, approve it. We fix pricing afterwards, except if it's crazy. It should speed things up.
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    Archived Front End Op Model

    My pet peeve, too. They set people up to fail.
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    Archived Front End Op Model

    We had tons of applicants, but few hires, too. At least we got decent hours. My guess is that everyone will have training, at least, so they can stop sending people to GS for simple stuff. I wish our GSAs would help more. It sure runs me wrong so I'm not sorry to see the position go away.
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    Archived Front End Op Model

    Why? We've been making sure everyone is crosstrained to do basic guest service functions for at least 6 months. The basics aren't hard to master. There's no reason to not be able to use a My Device to check price matches, price changes, etc. The GSAs hate actually being up front, so we've...
  12. R

    Archived STL deleting my punches

    That's illegal, and your STL should be written up. I would bring the matter to HR for investigation. The choice to skip breaks is on you. If you are assigned to work until x, then you should click out at x. If you ignore that, then you should be counseled, too. In short, I'd write both of...
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    Archived Conduct write up. Help!

    Lol, I'm laughing with you, not at you. I was always a top performing employee in career. My attendance is nearly perfect, I always am in top 3 of red cards, I've gotten numerous comments for good service from guests, and twice noted by district when they were doing their walks for...
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    Archived Is that time

    Reviews mean zip. My last raise was on 1 paycheck, then we all got minimum.
  15. R

    Archived What makes a GSTL.. bad?

    What bothers me is inconsistency. I don't mind changing rules, but don't pretend you aren't changing them and act like we should know. We aren't mindreaders. I also don't have a lot of use for lazy gstl. Stop all the drama and actually take care of guests.
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    Archived Cashier → GSA → GSTL Timeline?

    No timeline. The decision is based on competency of store policies, good personal interactions, work ethic, team attitude, and availability.
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