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I recently promoted internally and they gave me $8 on top of what I was making as a team member. Luckily, my HR was helpful and advocated for me. I just mentioned that I was already making a few bucks above TM base due to previous raises, so I didn’t want to lose that and that I had years of...

Yeah, I’d definitely say it’s stressful considering I’ve watched our ETL/ SD break (or try to break) probably our most hardworking TL time and time again. My TL gets no help... just “well, this needs to be better.” It’s one of the reasons I became a GSA because my TLs (all left, but one) at the...

our closing tls weren’t seniors, but both tls. it seems like us gsas may end up closing every night anyway and get stuck dealing with the issues up front even though we’re just “advocates”

i know our stl watches cameras. not sure she coaches off of it, but she seems to always call and ask for the location of the team member lingering up at guest service way too long. there was one day she did it to literally every team member that i was like damn at least try to hide it?? i’m sure...

Honestly, I have found calling for back up to be much more effective. For me, the only logical time to use it was during the holiday season when self checkout had a line and every working register was open and there were still long lines. I could maybe see it working now when the guests in line...

I can see how this would be annoying especially seeing that there are only so many GSAs. I understand it, but I feel like as long as all of you aren’t getting rid of a mass amount of shifts to non GSAs, I’d think they should be willing to work with you. We don’t have this policy. Now the night...

Similar thing happened to me... My GSTL sat me down, raved about me, and was like you know we love you, blah blah blah. Told me I got the highest score... then she opened up the actual review paper and I got just the average one. GSTL got a little embarrassed and then mad. She told me, “they can...

oh yeah... i’ve had this just at guest service. for some reason the operator will send it through to us and it’s always some annoying “ship to store” that the guest won’t be able to come in to get for another week and we must hold it. like nah, we hold for 24 hours. i’m not gonna hold this...

not a TL, but I’m pretty sure all the TLs in my store got stuck working that Sunday and Saturday before Christmas even if it isn’t their weekend. i definitely know all the GSTLs did and I was told by a few Hardlines TLs that they’d also be around that entire weekend.

i’ve tried to call as little as possible, but i was very irked a week or two ago when i waited on hold with target.com to get a receipt id and vcd # and the person who finally answered was annoying. i said, “hey, i’m calling from [insert store number] and i was just wondering if i could get the...

The GSAs/GSTLs pitch in together and get our ETL-GE a gift at my store. Nothing too big obviously.

You probably don’t have to be everyone’s “favorite,” but you do need at least someone in your corner: someone to vouch for you, give advice to, help you, and help get others on board with you. I feel like a lot of times it starts with just that one person believing in you and their belief gets...

actually kind of amazing that you as a GSTL are able to do that... i can barely take my breaks. i don’t always (usually i go on like a 5-7 min 15, bathroom break & drink of water), but dang i cannot not be away from the front without coverage. my etls won’t even cover the front when i’m closing...

We’ve had so many bad outside GSA hires (except we do have one guy now who has stuck) that my GSTLs are so against it and really try to groom people for GSA. One of the stores near me pretty much only does outside hires for GSA though (according to a friend who works there). So it definitely...

Working on the floor while off the clock? No. I have seen a few on the computers while on their meal or 15s though, but most of our TLs are very concerned with making sure they get and take breaks including team members getting breaks. They probably skip a last 15 most days, but I haven’t...

unorganization and poor communication are big ones in my opinion that would make for a bad gstl. i feel lucky to not have had any bad gstls, but i couldn’t imagine the front end running well without both of those things. i think it’s important for expectations to be communicated between tms...

We had someone months ago accept one of those bills, which I thought was completely crazy. I didn’t believe it, so a GSTL showed it to me and it just felt off... just like paper and it showed up completely black with those unreliable pens, so hopefully any cashier would catch these if they do...

Just from a cashier, sco, service desk tms perspective: I really appreciate my GSTLs for getting the chance to know their team. Not that I need recognition all the time, but a little “good job” or even a sarcastic comment always makes me feel nice every once in awhile. Knowing that they...