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@oaktree Thanks!!! That's good to know, I've had a few NRRs for around $70 before tax...the guest realizes that and throws a fit, so that would be helpful if my gstl isn't nearby

Oh thought of a little tip... When my GSTL is called for a change request, she goes to each cashier (all two-four of us lol) and asks us to check if we're low on change. Not sure if this is standard, but if you did this once an hour/every 2, it could save some much needed time for other things...

My GSTL went through a similar situation, she was an external hire who was chosen over a few employees. She tried to win everyone over by being overly sweet and bubbly, but you could tell it was forced and that she was uncomfortable. She started settling in and being real, but still her pleasant...