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I always tell them the aisle location and tell them I don't mind walking over to the area with them if they would like. Leadership team wants us to walk over and show them the item instead of just telling them but understand its not always possible.

If you aren't sure you can always get on walkie and ask. The dbo's know where everything is and if we have certain items. Fulfilment gets super crazy at our store and alot of the time we are very short staffed that if a flex member is stopped and they are by an endyme (usually electronics)...