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My store seems to work the same way as Amanda's. I've always been told to just decline everyone who tries to return items like this, but ASANTS. Also have some GSTLs/GSAs who insist on NO returns without proof of payment, while others just say to give the guest what they want unless it seems...

After telling a guest that we can't return items that were sold at a different store on the same day: Guest: "Well that's fucking dumb, you guys should advertise that. :mad:" Me: "You're right, we should. Have a nice day. :)"