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Guest doing fraud asks about the two $5 Gift Cards she's going to get for her 7.48 flexible fulfillment order. I explain how any Gift Card promotions are explained at the time of the order and are either shipped to their residence or given in e-giftcard form. She immediately gets hostile and...

TMs in our store are so bad at coming up for backup that we are required to print a grid every morning and call TMs by their names. General backup calls are ineffective. This goes for the TLs too...

My STL has allowed us to turn away extreme couponers if they are holding up a line or doing massive returns and give them the reason that they are a "distraction of business". It has worked so far because all ETLs are on board.