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    Guest say the darndest (dumbest) things

    I still have guests who think the dog food is where it was moved from *8* years ago, and as far as I know isn't in that layout in any store in the metro area. We also have guests who argue with me about whether the store has ever had hard liquor. It's never had hard liquor. There were...
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    To that one Team Member - II

    What you do is kick them out of your store and not let them back in until you talk to their supervisor in person. Your receiver will take perverse delight in keeping them out and kicking their orders. That way, they get to tell their supervisor exactly how they fucked up themselves...
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    Service & Engagement What would you of done?

    I would have done it if they were paying in small bills, but I would have made it difficult by “asking for help” and “double checking with someone who’s up here more.” If they’re paying in ones and fives and tens it’s probably not counterfeit money so the biggest concern is them being scammed...
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    To That One Guest - II

    This. My boy will turn to talk to you mid stream. Our bathroom is regularly gross as a result.
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    Anti vaxxers found spreading these in stores

    At least they didn’t make it look like a $20 like the religious nuts.
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    To that one Team Member - II

    They set up multiple accounts with the manufacturer to get coupons for free formula, pretending to have newborns. Then they use those coupons to get free formula, which they turn around and sell to inner city party stores to sell. (The party stores pay less for it than the manufacturer sells...
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    To that one Team Member - II

    If there are only a few left they more often think "what's wrong with these that no one bought them." Except during 4th quarter, then your argument applies.
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    To That One Guest - II

    TTOG: A turkey that size isn't going to thaw by Thanksgiving anyways, so hold the snark.
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    The Things Guests Do/Pet Peeves Thread

    Oh GOD I had some lady look at me pulling a water pallet today, and stop her cart right in my path, walk away from it to look at some hearth and hand, and had the nerve to say “excuse me” like I was gonna get out of the way when she was done. Normally I’m meh but it was water and I had to stop...
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    Archived Age-Restricted ID check - alcohol, cold medicine

    Be careful. The fines are insane and it's state dependant on whether you or the store gets the ticket.
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    To that one Team Member - II

    The policy is 12 hours. We looked it up. State laws vary though.
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    To that one Team Member - II

    Talk to a backroom person and find out if your locations are set up right. Sounds like it thinks your wacos are for casepacks, and it will always have you pull the whole casepack.
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    To That One Guest - II

    We could have sold them for you ten times over. We had one get stolen so it was in our inventory and no matter how many times we fixed it, the website kept saying we had it in stock. The toys guy got super tired of that shit.
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    Archived TM discount for "friends and family"?

    Our store explains it as people you feed or people that feed you. So if you live at home with your parents and they buy your food, they can use it. If you have your college students living at home, they can use it. If the kid lives in the dorm or their own place, then no.
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    The Things Guests Do/Pet Peeves Thread

    Usually your local police and fire departments are happy to set up car seats.
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    Archived Theft/spider wraps

    Bet she wasn’t stealing more than one package, though. I hate comments like this when the thief takes forty packages of formula and half a cart of liquor. Plus you walk up to me and ASK and I will totally find a way to give you a couple days worth of formula. Edit to add: Those stealing...
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    Archived Theft/spider wraps

    Had a tweeker pop a spider wrap off a TV literally five feet away. Dunno how he thought it was gonna play out but needless to say the TV did not get stolen.
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    Archived Things That Made You Look Twice?

    Basically, you are not paid enough to care. Not trying to be flippant, but you cannot imagine the level of publicity your store could get if you discriminated against a service animal.
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    To that one Team Member I - ARCHIVED

    I love being the HRTM that has to explain that I didn't write that part of the schedule so take it up with your ETL.
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    Guest say the darndest (dumbest) things

    Yeah there is definitely some fucking stupid going on here.
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