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"Um... this... doesn't taste right... I ordered a Chai Tea Latte? Is there supposed to be sugar in it or something?" "No, ma'am, the Chai Tea Latte is our Chai concentrate, hot water and steamed milk. Some people get it with Vanilla, do you usually get that perhaps?" "No, we get this all the...

I apologize, I fear this may only be understood by fellow Baristas. To that one team member... You've been here several months. You need to stop making excuses or saying nobody told you when we just try to gently remind you of how things are done or what you need to change. Nobody else finds...