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This makes me crazy. I called one (ultra low volume) store for a guest and was so embarrassed because i had to call back 5 times. I finally asked for the LOD, who was really mad that I asked for them. Whatever. If your team can't handle calls, you need to. Also, one store near me ALWAYS...

ACTUALLY- you're not supposed to purchase merchandise on paid time. Check out the purchase policy guidelines. AND- if you are in uniform, even without a name tag, you really should wait in line with the other guests. It's really, really rude to ring out a team member in uniform before...

We have team members who answer walkie calls in the bathroom. And you can totally tell because of the echo and/or flush. That's so gross. I always turn my walkie off when I use the bathroom.