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I do the same thing I always use my phone and the target app to look for either dpcis or locations for guests. I could use my zebra but the search is so selective compared to the app so it’s so much easier to find an item than a zebra. I couldn’t live without using my phone at work to help...

she was going on after the second gsa told her the exact same thing i said and tried and started ranting about that she never will be back here.. im like thank god i didnt want to deal with you again anyway.. shes probs been back already..

I mean I wouldn’t say condescending but I got an old lady that said “can I speak to an older manager” when I said we couldn’t fix the problem.. she was paying for a couple grocery items with a check the total was like 12 dollars and the check didn’t even go though, it just straight up said...

But we can't adjust to a blackfriday ad.. considering Black Friday is in a week or so and that we can't pricematch anything on or for blackfriday

The problem is a lot of TMs don't want to get yelled at for doing the right thing so if it's a reasonble price change we do it and "make it right for the guest" which is the only thing my Sr.GSTL now says... but if it's a huge difference I either get a TM to check on it or I'll run over to see...

All I hear is "you are too young to work customer service" or "is there someone like a manager around because you won't be able to help me".. and whenever they need help it's like the simplest missed coupon or messed up return... I put them in their place :P