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I go with the 'just give it to them' mentality up until they're a constant repeat offender and have been told NO by my veterans so they try it out on the clearly new people. It's one thing to try and break the rules and be told no, its another thing to continue to try and break them after being...

I don't know if its just my area but we have a lot of couponers who just pretend to not really speak English right up until you tell them no. Then they become much more fluent.

TTOG: believe it or not it took two whole years working at the service desk for someone to call me a retard, at least to my face anyway. And yes, you do always have problems with me because I don't let you get away with murder with returns/coupons, oh and I'm not sorry for ruining your attempt...