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When I used to be a GSTL I could never get away. I could be wearing a Halloween costume it wouldn’t matter.

Reading a lot of the comments I’ll simply say you have to gauge the situation also don’t buckle to Guest Relations. I’ve told GR “I’m not doing that” several times. They’re nothing special.

You’re OPU/SFS? Umm you need to keep moving and continue picking. Phone calls is not your priority.

With the focus on surveys now, the entire front end is at a disadvantage. Don't take it personal and try not to be a policy police. The GSTLs probably are already aware of how much power is in the guest hands. Simply use language like "I'll see what my manager can do". It's on us to figure out...

Absolutely. I'm assuming the OP is a GSA. For regular TMs yeah. It's unfortunate but a TM can say something and then when the guest speaks to a manager they say the exact same thing as the TM and then the guest accepts it.

I try not to call the LOD for guest issues unless it's totally beyond my power. That's how I go about things.

@HRZone is correct. Since the MyGuest system has been put into place, ETLs are really scared of negative scores and will bend to the will of the guest. They always been this way but with NPS scores it has become worse. No I would have to ask you, did you explain that the receipt was past the...

True, but easy to point to.

The easiest way to limit the annoying airbed return back and forth argument is for corporate to put *exchange if open* under the DPCI on the receipt like they do for movies and games. It's so simple. I know they get calls about airbeds all the time. It'll help them out.

They still act like they don't know. "I was never told that" will be the line.

Lol "copy I'll call the PMT"

Selling displays is dangerous. They're not always put together correctly. Some baby stroller displays actually are set up to where if sold the baby most likey will just fall right out of the seat. Small appliance displays most of the time don't even have a power cord.

We do too, but they don't care.

"Well you need to go back there and change the sign because that's what it says" "Oh I don't have a smartphone. Why can't I just use your cartwheel?" "I mean I'm a target customer. I even have your card." *Return without receipt* "I paid more than that! I understand I don't have a receipt...

To SCO cashier: "YO!" *snaps finger and points at the machine* - item isn't in the system and clearly is an online item. During the process of GSTL looking up the item, this line is said by the guest almost 100% of the time: "I got it off the clearance rack" (-___-)

Well the most annoying line that seems to be indoctrinated into ETLs is "Your [enter team members position] looks bored, give them something to do". *Walks off texting on phone* After they just got done doing a bunch of stuff and you happen to pick on them when they had a quick minute of down...

The big question is, does Target still consider these people "guests"?

Hate WIC. Wouldn't be so bad if my store wasn't so busy but you get that inevitable guest who picks up an item that isn't WICable. You let them know which one, they insist you send someone to go get it because "that's not their job". However, you look around and you barely have TMs because...

Guest relations. I do that because some guest like to call right in your face.

Hate WIC with a passion. The dreaded "not WICable" message comes up and the guest says "but it said WIC, I'm not going back there to get something else, you better send someone". They wonder why GSAs and GSTLs be ready to just override it. You have lines that look like the DMV and they want you...