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Scariest guest I had: I got called up to diffuse a male guest who was angry. I usually do the trick but this one was not having it. After trying to calm him he asked politely for the stl. I say ok and I call. He sees my guy coming from across the lanes and the guy says to me, "Ma'am, please...

I'm very patient. I will wait if I have to in line, when a cashier apologizes for a wait I'll respond with "nope I don't mind. Everyone should get time in a line to reflect on life and slow down. It's not like I waited 15 minutes." If I see someone struggling to help me or someone close around...

There is a lady who is stuck back in the good ole days where ladies were lady like and uneducated and men make all the money, and I think she may even be racist. I met her and her husband while overhearing her doubt that I spoke English. I always help her when she comes in and I run into her a...

I suppose this is more like silent karma. Had a lady come in and was just rude to the core. She asked me about some TVs and I told her everything important and then she asks me if there's "a man around, cause they know more about this stuff than women do." Like for realsies? So I get my...