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If a guest personally attacks ME with either a word or a threat, the conversation is over, I will walk away, I will not call an LOD. Typically I call AP and they take care of it. Also, I can't stand those people who have $200 of credit and use it in reverse, like the credit they have available...

I have a couple. I was dealing with a woman once who drove "45 minutes" because her friend called her and said something was on "sale" at another store and was pissed when it wasn't at my store. I told her some things are on sale differently at different stores and that we don't price match, I...

At my store it's less likely to work because, unlike during the day when there are multiple cashiers and things to be done by the GSA or GSTL. At the end of the day after close, all the registers are closed, the one cashier is taking care of that guest, the store is empty and the GSTL is sitting...