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  1. Zxy123456

    To That One Guest - II

    Well since they are getting more drink then yes they should pay more.
  2. Zxy123456

    To That One Guest - II

    I think at Starbucks it doesn’t print one automatically. It asks you if you want one. Used to be like that at cafe.
  3. Zxy123456

    To That One Guest - II

    Double taps or drop ins as my store calls them, definitely wait. At least 2 minutes sometimes 4 or 5 depending on the size of the order.
  4. Zxy123456

    To That One Guest - II

    If I had a nickel for every time a guest told me I thought it would be easier for you if I left my items in the basket. Nope not easier!!
  5. Zxy123456

    To that one Team Member - II

    My store doesn’t pay attention it all gets stowed in the same place. No separating DU or pick up.
  6. Zxy123456

    To that one Team Member - II

    Thanks
  7. Zxy123456

    To that one Team Member - II

    So if I lose one I can ping it myself?
  8. Zxy123456

    Service & Engagement What would you of done?

    There is nothing to stop a guest from buying the limit and going to another lane or sco and buying the limit again. Heck they can get the limit at Target and then go to Walgreens etc.. to get the limit again.
  9. Zxy123456

    To That One Guest - II

    Same name definitely cancel but, the ones who use different names and your 100% sure it’s the same person you can’t cancel.
  10. Zxy123456

    To That One Guest - II

    If they were purchased in store we could limit them but, when they order online under different names we can’t do anything. If it were up to Me I would cancel all the orders but one but, AP and leaders won’t let us do that!
  11. Zxy123456

    To That One Guest - II

    They do this at my store, we’re told by leaders and AP that there isn’t anything we can do.
  12. Zxy123456

    To that one Team Member - II

    We’re they on the clock buying clearance? That’s a big no no!! Doesn’t matter who you are
  13. Zxy123456

    To That One Guest - II

    TTOG sending your mom to get your drive up great but, as soon as you say I’m here and get a code immediately text or call your mom with it. You messed up my time and it’s too hot to wait for you to send the code!
  14. Zxy123456

    To that one Team Member - II

    I agree !
  15. Zxy123456

    I’m clocked out

    For me it would depend on what the question was and who was asking. I have several team members that I’m really friendly with and wouldn’t hesitate to help them out if I could. If spot is going to fire me or anyone for answering a simple question, it probably means they were looking for a reason...
  16. Zxy123456

    Guest say the darndest (dumbest) things

    I had a guest last week pull up on the curb in the fire lane. She rolled down her window and said the app is asking me to put in a spot number for my drive up but, I don’t see one. I pointed at the drive up spots behind her.
  17. Zxy123456

    To That One Guest - II

    I don’t think one cup of decaf for Karen is going to any harm to health.
  18. Zxy123456

    To that one Team Member - II

    I think part of the problem at least at my store is we are so short staffed, that leadership would rather take a 50/50 chance then firing and bring even more short staffed.
  19. Zxy123456

    To That One Guest - II

    Since she only deals with masked people was she planning to do self checkout? What if she needs help on SCO? Most of my store cashiers and SCO peeps don’t wear a mask. Lol
  20. Zxy123456

    To that one Team Member - II

    As a front end team member trained in all front end aspects my least favorite is cashiering. If I’m scheduled cashier and can help at service to get a break from cashiering I’m definitely doing it.
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