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1. When there's a problem at SCO I'll walk over and say something like "Hey, how's it going" and they'll usually scoot to one side and tell me what happened while I put it into store mode. It drives me bonkers when guests stand right in front of the screen and continue to stare blankly at it...

TTOTM - I just had the LOD coach you 2 weekends ago about taking 15 minutes to "prepare" after clocking in for your 4 hour cashier shift...and you just did it again today

Ah I'll have to look into that then and get some clarification. When I was training that's the policy I was told by the GSTL training me, and had used it in a previous interaction with a different guest. When I mentioned the interaction to a GSTL, she said that we could price-match another...

GSTM calls me over to SD for assistance with a guest Guest: I bought a stroller here and I found it at another Target for $30 cheaper, I want a $30 discount from here Me (Training GSA): Sure, could I see your raincheck with the price from the other location? Guest: I don't have a receipt or...