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Did their payment go through? I would have just not sold the guest the phone if the "problem" had solely to do with their purchase. Seems like a shocker to some that we can choose what we sell, who we sell to, and at what quantity.

Hell I curse at work all the time. No one cares. Some people need to be talked to that way anyway.

That's a good question for your PML. I'm sure he'll be delighted to answer that.

If there's one thing a guest has ABSOLUTE NO SAY in, it's whether they can bypass showing you an ID when prompted on the POS. If there's someone who doesn't understand that, I would love to give them a little educating.