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I try to offer great guest service at all times. My ETL HR constantly praises my guest interactions, but the day after Black Friday is not the time to fuck with me. I got called in for an eight hour shift to process returns at the service desk. Half way through my shift I get a call from a lady...

TTOG: Thank you so much for the compliment. There had been a guest who had come to our store looking for a fitbit band we didn't have in stock. She had told me that this was the fifth store she had been to today for it. The website was screwing up, but our iPods had the correct count. Only one...