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A PDF is too small and "return paperwork"? I guess I'm confused. I clicked on download pdf to save it to my pc and just referred to it to file my taxes online. No paper involved.

The $10 charge is for asking for a 2nd one. Your W2 was either available in HR to pickup (by a deadline) or it would've been mailed to the address that Target has on file either by your HR or (if no longer employed) Target. If you are still employed by Target, then make sure you're signing in...