ehr log in

So through sheer stupidity, I ended up locking myself out of my account and after unlocking and resetting my password about 4 times over the phone, I've finally given up. The thing is, whenever it gives me the option to change the password to my choice, it refuses to move past the page. Like...

When I try to log into eHr, it tells me this "Your session could not be established." does anyone know why?