Apparently for some of the chip cards it's not even giving the option to "press enter for credit", and just prompts for a PIN right away. That's been really fun to explain to people that they have to do something that's not explained on the pin pad.
That happens with Mastercard Credit Cards. Mastercard is now requiring pins instead of signatures for there credit Cards. Since they are not Debit Cards they don't get that option. They need to contact tere card company to set up a pin which probably got mailed to them and they never opened it or it was on there bill and they missed it. either way there is no way to run there card without a pin
I've been seeing that happen mainly with BOA debit cards, which leads me to believe it's the bank that has it set up that way. Had a guest make me call a manager over because she didn't believe me when I told her that HER BANK wouldn't allow her to run her card like a credit card any longer. IDK WTF she expected the manager to do. I didn't appreciate her acting as if it was ME who did something to prevent her from running her card as a credit.
Then, the guest forgets their PIN number..
It is back controlled whether to allow a signature (less secure) or a pin (more secure). I've had several guests upset we allow signatures, but all our Redcard require a pin. We've been letting guests step out of line to use the cordless phone from gs to call Redcard or their bank.
