MyTime If a ETL is informed about a call off, why did I get a no call no show still?

[Madreceiver]

So I received a no call no show because I didn’t use the My Time app to call off. But I did inform my ETL through text that I was not going to make my shift that day. Start time was 4:00 am I sent text at 12:30 am. In the team member handbook it states to use the app or inform a ETL or HR at the store. Apparently since the ETL was not at the store it didn’t count. Because they weren’t clocked in!!! But ETLs are salary paid so technically they are on clock at all times. Unless when on vacation right??? I’m at pulling at straws here or do I have an actual argument to clear my no call no show???

 

[HInbound]

So I received a no call no show because I didn’t use the My Time app to call off. But I did inform my ETL through text that I was not going to make my shift that day. Start time was 4:00 am I sent text at 12:30 am. In the team member handbook it states to use the app or inform a ETL or HR at the store. Apparently since the ETL was not at the store it didn’t count. Because they weren’t clocked in!!! But ETLs are salary paid so technically they are on clock at all times. Unless when on vacation right??? I’m at pulling at straws here or do I have an actual argument to clear my no call no show???

That would have to be sorted out between your ETL and HR. If your ETL is fine with it, have them fight with HR.

HR only cares that you didn't call the LOD phone or use the App to call out, which are the approved methods to call out of your shift. That's why you received a NCNS.