Recent content by GuestObsessed531

Don’t get me started on the 11:58pm Drive Ups still coming with last minute large pick ups the entire week before. It’s always been one of those just because you can doesn’t mean you SHOULD things for me…

Speed is still a really big issue on the new POS. The screen/app loading times don't align with the fast paced nature of doing continuous returns/exchanges, bill payments, or price overrides. Sure the functions will come eventually but if it's at the current speed we'll be in trouble, especially...

One interesting situation we found with the app today was a TM who was working earlier in the day prepping drive up orders left for the day with an order he prepped and delivered locked under his name after he had logged out of his device because he delivered the order, but failed to completely...

My store is getting one and contractors been in the process of building it overnights with an overnight style/beauty team. It seems to be coming along pretty quickly honestly.

Our store director must be putting a lot of pressure on our store leadership to "get right or get left". ETLs of Specialty Sales & HR left the same week two weeks ago. Our ETL-SE was termed over the weekend after a District visit. We recently got a new ETL-GM in May too. Former Closing Lead left...

My store just switched over to MyTime last week. Am i the only one who...doesn't like it? Maybe it's just me, but it seems too simplistic. I and a couple other TMs tried putting up shifts that other TMs weren't able to see under the "My Available Shifts". I also kind of wish you could see whose...

This is how my store is. Our Team Leads are usually pretty good about calling CSC and having them turn it off for lightning for safety. The way they see it if you are dickish enough to pull up for an order during a thunderstorm you can walk inside and pick up your order or come back later.

Without giving away too much, there was an incident involving a Black TM where she said made a comment involving the phrase "your kind" (she's white). She'd been around for 20 years though and seemed to be in the process of getting performanced out anyway. It seemed like the first opportunity to...

GM ETL is leaving soon I believe. One SETL just got terminated. 2 Service Advocates putting in their 2 weeks in soon. We get 3-4 callouts daily now it seems.

My store tends to do this too, especially since front end tends to be thinner at night. It's been many nights where there's so much going on at Guest Services that it's easier to take a break around 9:30 or later when it's quieted down some. Getting more stuff done earlier also reduces some of...

This is what stresses me out, Drive-Up and OPU is gonna be insane. I rather it be insane than overcrowded though, I guess

I understand this sentiment, but for me as a Service Advocate, it's extremely frustrating when you are calling for a specific TM or department that's required for fulfilling a Guest's need at the Service Desk. When I can, I do things like running the hanger bin and manageable guest carryouts...

SEA stands for "Seasonal", which is probably the "seasonal" section under General Merchandise, so that's probably the section whatever person it's next to is assigned to. "F" probably stands for "section F" of your store if it's also under General Merchandise (F usually is toys/sporting goods...

Me when my trainee came back from his 15 after 5 minutes because he was "bored". Ah, I envy your sprit.

This is a situation that's happening at my store right now. We have a 2-7 shift on weekdays that's always labeled as an "OPU" shift, on weekends there's an additional 10-3 "OPU" shift. My store tends to schedule the male service advocates in these shifts and there's about 1-3 advocates that...