Recent content by pianoman

There is also somewhere on workbench where you can edit which blocks (A, B, C, etc.) map to which guest service sort locations. I don't remember exactly where, but I'm sure if you search for "guest service sort" it should pull something up.

At my store (low-volume p-fresh) there are no filters on the floor that fit in the brewer. I would request an emergency order as soon as you can. For that you'll need to email your Starbucks LSR (logistics something representative). If you don't know who that is email your district manager and...

Just accepted another job offer! I will sincerely miss my team at Starbucks, but I'm very excited to be moving out of retail into my first professional job.

Might have had the grossest order I have ever made tonight. A lady ordered venti VBF with WM sauce instead of milk. :eek:

Someone asked if we could do it as a latte. I did it by steaming both the milk and juice together then did the drizzle like a macchiato. Can't imagine it tasted that great.

So I don't normally like the matcha powder, but it's so subtle in the CBF that I think it actually adds to the drink and makes it better.

Just a quick poll: What are your store volumes and how many hours do you get each week? Because my team and I are feeling totally overwhelmed. We are a target ULV ($24M/year) and a Starbucks VO4 and I'm allocated 150 hours per week (we are open 91 hours per week). Whenever I write the schedule I...

Dang, that would be considered a super light crew even at my store and we're ULV ($24M)

That's strange. I've been able to order them since I took over TL in November, but all of a sudden I can't order them anymore. The weird part is, those are some of our most popular items (we've been pulling about 6 dbl smoked bacon a day during the week and 10 on weekends).

Did you all see the known issue on mySupport with the list of discontinued pastries/sandwiches? No more Dbl smoked bacon, ham and Swiss panini, CC cookie, bbq brisket.

Same here. Everyone seemed to understand....except for this one guy who threatened to sue us for false advertising because "I got an email". Yes, but the email says "at participating locations". Thank goodness they turned off guest surveys at the Starbucks registers or I'm sure we would have...

I would partner with AP.

Never had any suspicious returns at my store. Whenever something gets returned they always want it back on their Starbucks card and it's never more than a cup or two.

@Xanatos thats a good point and a good perspective to have. I guess it's good that he's pointing out really small things because it means we're doing to big things right.

Had a visit from my DM today. He's the type who always has to find something wrong. Well, it really pissed me off today. I had that place shining like new, pastry case full and beautiful, brand new aprons and small wares, the whole thing. I had my best baristas scheduled. Despite our amazing...