Recent content by RandomNerd

Not AP, but tps could use a little help. I am beginning to notice that shoplifters are getting to know when the newer tps are being scheduled. I honestly feel like it is a scheduling issue at my store, and I might have a chat with somebody about it. When I did nvi training, other stores had...

Huh. Usually TMs just drop them off in a big bin and let guest services sort them out. We're lucky to get an empty package slip. Or maybe someone else isn't doing something right. I swear people just dump things off here and when the bin fills up, they empty it. @Amaazingdude I wish I could...

Uh, I work as TPS. In my store, we require that the TM fills out an Empty Package Slip and turn it into either us or guest services. It's usually guest services that deals with those after we are done trying to figure out what happened to it. Might want to check with your AP/TPS/or LOD.

There was this one sale going on that if you buy a specific pack of baby wipes, you get a second pack free. Not a second pack of the same wipes. A second pack of 64-count wipes. So many unhappy guests. If only they'd learn to read the entire thing...

Of course, I know that. I was just implying that I would if I could. :p

I actually feel like it's gone down a bit at my store. I don't see as many numbers up on the board as I did when I first got there. As for the TMs and not being able to do anything, if you see something just guest service them to death. Nothing wrong with that. You don't have to be AP/TPS to...

To Electronics: You are the only ones that answer the walkie when a guest stops me for something in your area. I try to help when I can; unlocking things, bringing things up to the register, but I feel bad that I end up having to call you all the time. I'm sorry, and I wish I could cross-train...

I get called greeter. Guest: "Oh, let's go ask the greeter!" Or "Hey, greeter, can I ask you a question?" My Thoughts: I'm security.... I AM SECURITY. *Blows steam out of my ears* Like, seriously - who the hell get's paid for saying 'hello' and 'good-bye'? People even ask me if I am allowed...

To that one JACKASS that almost backed into me while I was doing my parking lot patrol. PAY ATTENTION. It was DAYLIGHT outside. I had to wait for the car in front of me to move so I can get through. I know you saw me because you looked right at me before you got in! Way to be a JACKASS. You're...

My thing is - if you're going to recognize someone for cleaning the floors, why not recognize people that did something really important? I'm usually pretty content with doing what I do, and that's why I work - not to be pat on the back. However, when I walk into the office and there are cards...

I try to take my 15 minute breaks. Sometimes I get caught up in watching someone, merch protect, or whatever I am being asked to do - I forget about it. Then my feet remind me that I have stood in one place for far too long, and I take one. For my meals, I guess I am lucky that I don't work the...

I'm a little bit confused, but as TPS I get asked to do receipt look ups and print outs all of the time. I know of a few times where an item did not show up on a receipt (or during look up), but I saw it clearly being scanned when asked to look into it. It happens more often in electronics. You...

That's what I am doing. Guest servicing a person over and over again. You won't believe some of the random things people come up with. Lol. I just feel like there should be something I can do that doesn't rely on chance. The SR-TPS gets a PMR every shift. He's in control of the shoplifter, but I...

Luckily our PD is near by. My AP-TL has a good working relationship with them. They're always coming into the store for Starbucks, too. My AP-TL has made it known that the PD is on our side. Then again, we live in a small city so maybe our PD isn't as burdened by other things.

So, as TPS I can't apprehend. Only the SR-TPS and the AP-TL can. I'm on my own quite often in the store because I am usually the opening TPS. I still wear red and khaki, so my presence doesn't really ward off the shoplifters. In fact, I feel like my big fat NEW MEMBER tag and me looking like a...