Trust me I felt the same way you did when I started in October. It was a bit overwhelming at first but after a shift or two you’ll get used to it. Don’t be hesitant to ask questions even if it seems like you’re bothering them. Stay calm and do your best. Good luck!
I also asked my ETL how I could’ve verified the purse and she said I could’ve asked to open the purse and see ID and that in training videos it explains it. And our head of security said the lady is a local homeless woman who often comes around so wouldn’t u think they’d be watching her...
I was working at Guest services when a lady came up and asked if someone turned in a purse(I could be mistaken but I believe she specifically said brown) so I went in the back to check and sure enough there was a brown purse there. I wasn’t sure if I was allowed to open the purse to see if there...