Recent content by sunshineyellow

It's a complex issue, but generally everyone will steer you away from retail and towards college.A bachelor's degree in pretty much any field will secure you better pay and opportunities than you'll get as a TL (I started at $14.50 for TL pay). Plus it seems rare to find a TL, ETL, or STL who...

I find killing 'em with kindness (and a teeeeeny tiny bit of passive aggressiveness) often works surprisingly well. I had several guests apologize to me for being rude/angry whilst I was a cashier. Sounds like nothing could have made that couple happy though. Some people are just plain difficult.

As wiredharpoon said, I would get with the ETL AP to see how they would like to handle this. $2,000 is an incredibly high amount, so not only is she likely engaging in fraudulent activity, she is being highly disruptive to the store's activities by commanding the sole attention of a TM for long...

If the picture is of good quality, you can ask the guest to zoom in on the price tag and check the bottom corner to see the sale's end date. Still, it could have been a picture from another store, so in that case I would flip on your blinker and say, "I'm sorry sir, I have to have my supervisor...

I've got a big professional barrier up with anyone at work. That being said, I have had a couple cashiers get a little too flirty with me. One finds an excuse to touch/compliment me every chance he gets and has tried to suggest we hang out outside of work. Yeah, no.

To that one couponer, No, .10 oz is not more than .5 oz. Go back to math class. No, I do not care that you are a manager at a grocery store. That just means you should know better than to bring your mismatched coupons to SCO.

I don't see the point in asking for an ID when the name on the dependent's card won't match anyway. If Target cared that much they would print the TM and the dependent's name. I'm taking the same stance as with price challenges- just approve it and move on.

Before you go convincing the STL what a great GSA you'd make, be sure it's something you want. As a GSA, you have to run the front lanes, deal with tough guests, and drive REDcards. In my humble opinion (and many others'), GSA pay does not compensate for the pressure and stress. However, if...

Sounds like my experience with training- less than 30 minutes of shadowing. Now that I'm a GSTL, I ensure that the newbies get a full day of shadowing with their trainer, then on their second day I train them one-on-one for a bit, going over the coupon policy and REDcards. If they're comfortable...

Your fiancé is his own person with his own set of values, as are you. You've only got one life to live, don't waste it on a place you hate to appease someone else.

Ran into a new one today. Guest came in complaining that the quality of their Starbucks was subpar and wanted it replaced. Of course, it happened yesterday. Of course, they had no receipt. Seriously. GTFO.

TTOG who returned all of the items you purchased to "make a point" about the new cashier in training accidentally double scanning your cheese... You're a real bitch.

Meanwhile, in the cities that don't allow plastic bags, guests bitch and moan about how it's a conspiracy to make money off of reusable bags. Moral of the story, you just can't win with these people.

I believe that it now states, "4 year degree or equivalent experience." I know a TL who is in school that was made an ETL, and I was told I'm on a succession plan to become one, so yeah, college degrees aren't necessary.

My very best cashier gets around five to seven a day, totally legitimately, just by being super friendly, making eye contact, and asking everyone. While I wouldn't say I kiss ass, I do express my appreciation for her hard work, as well as the other top performers', in REDcards, speed, and great...