Great advice. I know that sounds sarcastic but it's not meant to be. I have been coaching more than ever and having frequent on the spot coachings. The thing is today for example every single cashier (all four of them) was talking to every guest. There wasn't a time while I was speed weaving...
I am a GSTL, I was coached today for my Team not performing on redcards on my shifts. The information I got from my ETL was that my STL thinks I sound like I don't care over the walkie and my ETL says I need to get more redcards on my shift than my GSAs or the other GSTL (she is a senior and...
Here is my favorite:
Guest looks at TV wall, looks at me, looks at TV wall, Looks back at me then says "excuse me you work here right?" Me: Looks at name tag then back at guest "Of course how can I help?" Guest "Where are the TVs?" I point 10 feet to the back wall where the guest just looked...
I was wondering about a couple of things. First; how do I develop a routine with all of the changes everyday? Second; What is up with dollar spot? How do I keep that area zoned and filled it's like everyone in the store insists on moving things around just to mess with me.
I just wanted to say hi to everyone. I am a GSA turned GSTL new in role (only since January) and I am looking for advice. My partner GSTL was promoted at the same time I was to SrTL and so I have been training myself since day one. Any advice is welcome. Thanks so much!