Recent content by TLofsass

How does your store drive REDcards? How do you utilize the CSR, on-stage/off-stage conversations, prizes/recognition, meeting daily goals, etc?

I think it's more TLOD on duty experience. A VML will have to run the floor in the absence of a SFTL, and that training gives you more of a global understanding of store processes. According to what I've heard from my HRBP in the past, you can't training LOD until you've been identified and...

Call 701. We don't have SCO, we were one of the few lucky stores to get an Integrated Guest Service, but the store I travel to for support does. We were able to get it resolved within 2 weeks I believe.

It's generally different on a store-by-store basis. Under your 90, you can't be delivered a final(I don't think you can even get a CCA), I don't know if that works in your favor. Master keys are a 100% final. But we've have issues at my store on a consistent basic with keys from the lockbox...

^But it must be a TM in our own work center.

Not even an ETL can fire someone without ETL-HR approval. I don't think your STL can either, really, as they need to partner with an ETL-HR and sometimes even an HRBP to check write-ups, etc. for legality issues. That being said, a TL can deliver that termination. In my store, we always try to...

I have 60+ front end TMs to split between a Sr GSTL and a GSTL. We don't have alignment, except for our GSAs. Now we're adding seasonal. I've also been in stores with 2 Flow TLs and 2 Backroom TLs(I should know, I had to push them all through service academy in one week. That was a blast, said...

I definitely followed that structure, but I also require my team to play an active role in the conversation. I want THEM to tell me the affect it's had on the team first, as well as brainstorm resolutions for me. I force them to take an active role in the discussion, which I lead of course, so...

It's definitely the TLs at my store. We got a new STL 5 or 6 months ago, and she definitely believes in the leadership pyramid. TLs managing TMs, ETLs managing TLs, and STL managing ETLs. We have a lot of ownership to make decisions for our workcenters.

I haven't gotten a lot of it myself, but we got a store-wide remodel fairly recently. I know this one will only focus on Electronics/MMB and Home decor. Anything else you need to know that might be helpful?

Hey guys! I'll be taking a Remodel TL position for a bit, and I have no idea what to expect. I'm a GSTL now, so I'll be going over-night. I don't have much experience as far as remodeling goes, but I'm excited for the challenge. I could use the raise as well. Any advice? Has anyone done it?

Yeah, our STL was on the belt for her speech a minute beforehand, with our DTL there, so they won't coach him. So far, Spot has been pretty positive about it all!

Are you in the same district?

I just wanted to share this video with everyone. This is Scott, one of our Electronic TM's at my home store. Our STL and DTL let him have the last words at our Black Friday Store huddle, and I'm sure you'll understand why. Just one shred of evidence that Target doesn't ALWAYS suck.

Thanks for the advice! I definitely won't lose my head; I think it helps that I was internally promoted. I've seen the effect power hungry TLs can have on their departments. As cheesy and lame as it sounds, I really just want to lead a team to be FFF. It sounds like I drank a little too much of...