Recent content by VanillaBeaner

I feel like GSTLs have it a bit easier because LOD will always come deal with difficult guests at our store and they also have GSAs and very strong cashiers to lean on. Plus other TLs go over a lot when they need a supervisor if they're nowhere to be found. But it's not the job it's their team...

Grand opening tomorrow (Canadian store).. Have been in the soft open phase. Think routines are starting to come but it's still a lot of confusion in all areas of the store I think. Personally, I don't really like it. I miss my kids, my yoga class, my clean house... Instead I'm tired, working...

Also don't keep pens in your apron haha. For some reason, 2 of us have had our pens explode our apron pockets this week, so I lost one apron and a pair of khakis, and my one fingernail is now blue >_<

Make a cheat sheet listing the # of pumps and shots in each drink :) It will be super helpful, because when you have a line up or anything your mind may go blank. Reference the beverage recipe cards as much as you need to, they should be somewhere nearby. If you are able to, flip through those...

If I'm going to get dairy or trying to find the LOD to talk to them somewhere else in the store "Where is the Starbucks here?" "Where are the checklanes?" "Can you help me find razors?" "I don't want this but I don't want to leave it on a shelf somewhere, can you put it away for me?" "Where...

Does anyone have any advice on just surviving new store openings? I feel like everyday there are things that don't get done-- not enough people/time, lots of guests, all new TMs still learning... we are doing crazy hours and I feel like I am struggling! :wacko:

Price accuracy and presentation team leads have weekends off (the reasoning we've been given is that they work early mornings and have more work Mon-Fri). The rest of us generally get every second weekend off.

Hey, I am also one of the new Starbucks TLs in Canada. It sounds like we're a bit further ahead than you, so I will share my experiences so far. Expect to help out A LOT with planograms and fixture set up at first, then possibly even pushing freight etc. It is important to remember that even...