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Costco isn't open to the general public, strictly speaking. When you pay for a Costco membership, you agree to their terms and conditions. In other words, you have a contract with Costco for the right to shop in their warehouses. This is also true with other membership-type stores, such as...

At my stores, few TMs use the Price Match app on our Zebras. Our S&E ETL and TLs just tell us to "honor" what the guest says, although I don't know if they literally mean that. Talk is cheap, those instructions are not in writing, and I've seen outright abuse of Price Match by guests who...

Club stores like Sam's, BJ's and Costco (or even the Oregon-area club chain called "Bi-Mart") aren't open to the general public. Members must be eligible to join by belonging to a field of membership (nowadays very easy), agree to comply with certain terms and conditions for shopping, and pay a...

That's the paradox: if we happen to see a guest buying the maximum amount of prepaid "gift" cards, then going to another lane to repeat the cycle, we are supposed to alert a leader to what's going on. The problem is if we are busy serving other guests and aren't in a position to go to the other...

If I understand correctly, and might be an ASANTS issue, the gift card purchase limits are specific to a given type of gift card. The system triggers that the guest has reached the maximum for, say, Apple gift cards, but the guest can still purchase up to the limit for Starbucks etc. What...

There are full-service department stores and beauty boutiques -- i.e. Nordstrom, Macy's -- with sales staff empowered to offer personal samples. Target is not one of these. We are a self-service store with generous return policies. If a guest wants personal sampling, a full-service boutique is a...

Strongly agree, this is how I minimize being "outed" by guests while shopping in the store during off-duty time.

To the guests who have been patient and understanding with me when our register malfunctions, requiring us to abruptly move all of their items to a different (functioning) register - THANK YOU! Our equipment experiences punishing amounts of transaction activity, it isn't always maintained and...

Frequently, large resellers of mainstream consumer products (i.e. Target, Walmart, Best Buy, Macy's, Bed Bath & Beyond) will ask the vendor to provide their store with a unique Model ID and SKU for "their" version of the product. This eliminates price matching because the product sold is NOT...

Hint to Corporate: for God knows what reason, in the year 2020 some guests still don't like to use their smartphones to find the locations of items in the store. For such guests, why oh why can't you provide a printed store map at the service desk to hand to these guests? One side you show the...

Some guests mistakenly think Target - a self-service "upscale discount department store" - has concierge services offered by full-service (and higher-priced) department stores like Nordstrom, Macy's, Bloomingdales, or Dillard's. Target doesn't really have product specialists in the store - i.e...

Now that I'm proactively inviting people to input their number for their Circle rewards (boosting our loyalty numbers) at least five times an hour I have to point guests who are typing in the wrong spot to click on the white bar inside the red display. Why won't corporate simply let them...

This is exactly the problem. The overwhelming majority of other stores where you input a number for "rewards" allow their customers to begin typing first. Since we're really focused on boosting loyalty percentages, I'm ending up telling guests, over and over and over, to hit the white bar...

For those of you who are Cashiers aka Advocates, how many times per day have your guests started typing their Target Circle number in the wrong spot on the PIN pad? Is Corporate capable of improving the interface so that the red-screen Target Circle box is more obvious as the starting point for...

I will say the Ikea AA batteries are pretty good, I seem to recall the last time I bought them (six months ago) you got a dozen for $2.99 but that may have changed. My own experience was they lasted longer than our Up&Up AA batteries, at least in an ancient Sony Walkman tape player. ;)

I've had that happen. If we do, we gotta make sure to educate them how to select DU rather than ISP when they initiate their order at target.com or via the App.

Originally DU was not planned for guests to avoid going into the store, but certainly the reason guests are adopting DU now.

I've learned to contact the card issuer about our travel plans when we go to British Columbia or Oregon even on a long day trip to a border town (Vancouver BC or Portland). Ironically if we drove over to Spokane or Pullman, within our state, we wouldn't need to contact them.

Too bad they didn't get a free ride in a police car, and a few nights of free room-and-board at the county jail.

Sometimes, guests are upset by the "contact your card issuer" message. Unfortunately, card issuers sometimes use transaction algorithms to detect irregular transaction patterns. Some transactions at other merchants (filling stations, restaurants) involve a temporary "hold" amount higher than...