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  1. jackandcat

    When a customer requests a gift receipt should I ring up those items separate?

    Selecting "print gift receipt" generates a bar code for the entire transaction. Individual items are not listed. The print receipt is interchangeable for anything in that transaction. FYI as for Target gift cards, there is a separate "Inquiry" app for checking a gift card balance and if desired...
  2. jackandcat

    What does FIA mean on my schedule?

    Speaking of which, for three weeks now I've received Training reminders on this, to make the "Fulfillment in Action Self Acknowledgement 2025 for Service and Engagement". Our TLs, ETLs and HR ETL are all trying to figure out when the actual FIA training is to take place. Payroll hours have...
  3. jackandcat

    Is this fair?

    Sadly, this seems like the best answer. Once you start allowing TLs to let TMs take home stuff that's deemed "salvage", "ESIM" or "toss", it's a slippery downhill slope where this becomes commonplace. It also becomes easier to justify other violations of company policies and standards. That's...
  4. jackandcat

    I was fired for breaking the team member purchase policy. What are the factors that are going to be stopping me from getting rehired?

    I hesitate to chime in, but barista232 I suggest you apply at other businesses for employment. Theoretically, five or ten years from now, if you have a satisfactory or even good work history, then there's a chance Target might re-hire you under the right circumstances. That kind of scenario...
  5. jackandcat

    When will the Cash only SCO option be available for all stores?

    Having a Cash-Only SCO register would be very desirable, as it could be truly customized with state-of-the-art technology for handling the acceptance and disbursement of paper currency bills. It would essentially meet the robustness standard of a bank-branch ATM. The SCO attendant would be...
  6. jackandcat

    Reasons to get fired

    Not necessarily. It's quite possible that Target offered the termed ETL a severance package, with "strings attached" in the form of a written settlement agreement. Assuming that the ETL accepted the severance package, those settlement agreements often include signing away their right to sue...
  7. jackandcat

    What happens to your Target 401K if terminated?

    There are dozens of threads on this. The money you contribute to the Target 401k, AND the money Target contributes as a "match" to your contributions, is YOUR money. It does not belong to Target. If you have at least $2500 in your Target 401k, you can keep the account open and let the...
  8. jackandcat

    Price match if it says "when purchased online"

    I find it frustrating that most of my fellow TMs don't even use the Price Match app on our Zebras. Price Match is particularly useful if something is being clearanced out in your own store on MyDay, you can check the Target.com price and come up with a reasonable estimate of the clearance price...
  9. jackandcat

    Price match if it says "when purchased online"

    I have to explain to guests that target.com is a different company within Target, we treat target.com as a competitor just like Best Buy, Walgreens, Rite Aid, Costco, Walmart or Amazon. At times, it does get frustrating, but at least it's easier to verify a price match with Target than with...
  10. jackandcat

    reviews

    No pay raises announced. Washington state now has a pay transparency law, they are supposed to publish pay ranges but this is not happening for grade 35 positions. I guess there are loopholes in the law. We have had a lot of turnover in our store unfortunately.
  11. jackandcat

    Is Thanksgiving paid holiday?

    For some TMs. Thankfully, eligibility for the two paid holidays for Grade 35 store TMs was expanded earlier this year. If you averaged 25 hours/week over the past 52 weeks, you should receive holiday pay. If you averaged less than 25/hours/week, you won't. TLs, ETLs and others receive six...
  12. jackandcat

    Price matching Apple products

    Wal-Mart and some other stores intentionally sell nearly-identical products under a different model number and SKU. There's usually a minor difference in floor of features. We also do this on products labelled as "Only at Target" or " Target Exclusive ". It's an approach to deterring price...
  13. jackandcat

    how do i see survey answers a guest wrote about me?

    When possible -- i.e. when we're not facing a terrifyingly long line -- I try to mention the survey to the guest at the end of the sale, circle the survey log-in and write my name. On very rare occasions, the guest will mention me by name. I'm told occasionally by my TLs and even our SD that I...
  14. jackandcat

    Does anyone know when stores will get the Team Voice Survey results?

    Your observations are accurate though this might be ASANTS. They don't discuss the findings with the store's TMs. That's why Internet discussion forums like this one exist.
  15. jackandcat

    What does ABA mean?

    American Bankers Association 😄
  16. jackandcat

    Are your stores meeting sales goals so far this year?

    Our YOY (year-over-year) YTD sales are now down about 2%. YOY In-store sales volume is up but less than YOY price inflation on Target's merchandise. YOY fulfillment is down much more, no surprise as this is happening throughout the retail industry.
  17. jackandcat

    how do i see survey answers a guest wrote about me?

    No, at least in my store, we are not allowed to see the actual survey comments, and for that matter we aren't really informed how many surveys have come in under our TM number. This secrecy doesn't provide much motivation for a TM like me to keep asking for surveys.
  18. jackandcat

    Are your stores meeting sales goals so far this year?

    Our YTD sales are down a bit over 1%. When you consider that most product prices have increased over 2021, that's not good news. In 2020, we did extremely well in sales because Washington State forced most "Non-Essential" competitors to close their doors for 4 months due to COVID. In late...
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