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All valid points. In my store, the ETL's know no one comes up, in fact they will call over the walkie that "we have no one to send up, can't you send someone over from guest services?" Of course, that's not always possible. Many times I call and there's just dead silence. Everything is...

I'm honestly baffled at my store. I'm supposed to stand up front and be available to the guests and team members. Yet with hours cut, I only have 1 cashier (2 if I'm lucky). Sometimes a self-checkout person. And then 1 or 2 at guest services. If you get a few full carts of groceries, that 1...

Let's face it, everyone likes to hear that they're doing a good job or at least they want a hear a thank you. The bottom line is, you just want to make it sincere. I've also found out that though the general talk is that the Vibe cards are "lame," there's a lot of team members who check those...

I will just add what I've heard to the mix. We were told to be prepared for 6 p.m. opening. What I find really horrible is the fact that it's already November 1st and the company (or at least my store) still hasn't confirmed the time. So I'm assuming 6 p.m. is going to be it. I've worked...

Thanks RightArm, that's kinda what I figured. Unfortunately, with the hours cut so bad, most of our departments are jacked up, and it seems to take longer to sort out all the clothes to get the VA's done correctly. However, I do like some of the points you covered and will try them out with my...

I have a question, (and I'm sure it's been asked before but I'm having some trouble searching for it), but it's about the visual adj. Over the years I've gotten different answers from different ETL's. Can someone tell me what the proper procedure is for these things. Not how to do it, but how...

Thanks everyone for the responses, I was just curious. It seems we're all in the same boat one way or another. It would be nice, but I know with hours and training, it's not going to happen. For the record we are a 4 a.m. store. Many of our processes are not working. We're green on paper...

Hi All. I'm just curious with people's experiences with this. Honestly, I'm talking out of my depth here. I'm not very well versed on the backroom in general, so any information would be appreciated. First off, is it best practice to run with a "closed backroom?" From my understanding, this...

I think the major problem stores have is that you can't scan them out until late in the evening. As someone else posted, my store has the signing team members start taking signs down around 7 p.m. They go aisle by aisle, rubber banding each aisle. One member will do A, one does B and so on...

This is a problem I've dealt with for years. Best practice for softlines racks is that they should be sized and by brand. You are correct, these racks should not be overloaded, but it never fails to happen. If there is an overabundance of product, you are to have at least a size run of...

Though we have one official SL Brand Team Member, there are actually two team members who do many of the sets for the various tables. The two SL Team Leads also help out. Meanwhile, our shoe sponsor sets up any POGS in shoes, our Lingerie sponsor sets up POGS in Lingerie and Active. In...

I was just wondering, working in Soft lines, is it just my store, or do the guests constantly rip open packaged underwear. In all departments, be it men's, ladies or kids. I've tried everything. When I catch them in the act, most get very irate and tell me that they don't know the size, etc...

In our store, the SL team leads set them. The SL brand team members will set POGS or transitions. We've just started a new practice that has gotten us to set transitions about a week ahead of schedule. So on the weeks of adjacencies, the leads and the brand team members can help if needed...

After our remodel last year, I went from 24 aisles of shoes to 14. This has made sales slump, as our guests feel we don't have enough variety like we used to have. To an extent, I agree. Especially where men's and boy's shoes are concerned. Yes, we too have an over-abundance of clearance...

I was actually confused by all of this as well. I found the 2 day ad policy on workbench and from what I gather, we are price matching other stores, as long as the guest has a full copy of the ad and it's not a timed event, but an actual all day sale. I think the company is doing this because...