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At my store, it has become the norm for the GSTL to speed-weave guests to Food Avenue for purchases. Its an occurrence that happens all the time. It sort of irks me when they speed weave to my area and there is only one TM there. That TM needs the downtime to clean, not ring out guests. I'm...

I was hired as FATL a few months back. At the time, my ETL was worried, as it was an area clearly in crisis. I had to get rid of, replace and retrain 3/5's of the staff but I managed to correct the ship. It actually took a few months, but once everything was righted it became the sweetest job...

Lets say, purely for imagination, one had an ipod and sled, or was willing to purchase one at an attractive price. As a result, they would have the hardware, but not the software, necessary to create a functioning MyDevice. Is there anyway to download and upload the software through...

Hi guys, I was recently GSTLing and had an interesting conversation with another Team Lead from the area. First, lets preface. When a guest returns an item, like a random video game (not all will auto-crc), that has the plastic ripped off or has the cover slightly damaged, or has a missing...

I am a TL and have been told by my newish ETL that I need to do the inventory for both Starbucks and Food Avenue. I printed out the TINV guide, but beyond simply counting everything I have in those areas I have no idea what to do. What should I be doing for inventory in these areas?