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So my AP is very adamant about making sure we at Guest Service match the serial numbers on products to the number on the receipt when doing returns. If a product is purchased online to be picked up in store, the guest receives an email with a barcode that they can use for returns. In the email...

For price adjusting, I believe it can only be done for sale prices and not actual promotions such as BOGO or giftcards. If anything, you can just return the item and repurchase it then and there to get the difference.

My LOD puts all the money bags in order in the portable safe I take with me when closing the lanes so I don't have to flip through them to get to the one I need when closing said lanes. In any case, when I was first closing the registers, I was making sure the bags I was putting the money was...

At my store, we're not allowed to use cartwheel for guests because apparently the more you use it, the more spaces that get unlocked in the cart. So it's "benefitting" the target team member that constantly lets guests use their cartwheel and we can't have that. It's so silly. Everyone else's...

This was so infuriating today. Before it went down, I was trying to process someone's order and it kept giving me an error, so I went into the POS to do it and they went on their way. Twenty minutes later they're calling because they received an email confirmation that their order was picked...

I work at guest services and it was raining the other day and I witnessed a guest slip and almost fall in several drops of water all over the floor even with the wet floor signs up. (it seems as if someone shook out their umbrella in the store) I went to clean up the water on the floor when you...