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Trust me I felt the same way you did when I started in October. It was a bit overwhelming at first but after a shift or two you’ll get used to it. Don’t be hesitant to ask questions even if it seems like you’re bothering them. Stay calm and do your best. Good luck!

Y’all have any advice on what I should tell them to defend myself?

My ETL said it explains the process in training videos

I also asked my ETL how I could’ve verified the purse and she said I could’ve asked to open the purse and see ID and that in training videos it explains it. And our head of security said the lady is a local homeless woman who often comes around so wouldn’t u think they’d be watching her...

I was working at Guest services when a lady came up and asked if someone turned in a purse(I could be mistaken but I believe she specifically said brown) so I went in the back to check and sure enough there was a brown purse there. I wasn’t sure if I was allowed to open the purse to see if there...