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No offense taken. I didn't mean for this thread to be about complaining or bitching at all, and I don't really think it is? I simply asked for insight on a new position at my store so that I'm able to do my best this week during my shift as the SA, even if I find the position somewhat...

I don't have any reason to lie about that, haha. I do know why we ask guests if they're finding everything alright & many are appreciative. However, at least a few times a week I get a guest grumbling through checkout about being asked CIHYFS 4 times in 15 minutes by multiple team members. I'd...

Thanks for the input...I'm really not looking forward to it, because as it is we already have guests complaining at the store & on surveys that they are annoyed by all the CIHYFS's. I honestly don't see the point of this position as these extra hours could be really helpful in a number of areas...

So apparently there's a new-ish "position" at our store called the Service Ambassador. This person stays from 10am-7pm and basically spends their entire shift asking people CIHYFS & "vibing" with guests. I still don't know too much about it, but I was wondering if anyone else is familiar with...

Me: "Would you like paper or plastic?" Guest: "Yes" ??????? This happens all the time.