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    Archived Ae2014

    The AE ETL meeting is tomorrow at my store. For TLs we're having a few micro meetings throughout the day on Tuesday because we aren't all scheduled at the same time. Our GE/SL TL went out on maternity leave a few months ago and isn't coming back. Based on us being down an exec for a while now...
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    Archived Those prompts went over well today.... Not.

    The only prompt I've had this week was in training mode while ringing up a $2500+ apprehension for my APTL.
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    Archived New Red Card Pitches?

    Unless there was new communication today, the corporate direction is to only pitch REDcards when prompted by the POS or asked by the guest.
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    Archived Disgruntled Employee

    YES. I have more closing LOD shifts in a week than my ETLs have in a month.
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    Archived Coupon Returns

    We started denying our coupon fraud group in September 2012. Corporate finally realized there was a group of people hitting stores in TN, NC, KY, and GA with this scam for close to $1000 each time. Our APTL partnered with other stores, checked cameras, and they collectively petitioned corporate...
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    Archived Question about returns/price matches

    My store has pretty much thrown all the price matching exclusions to the wind. We price matched on Black Friday, Saturday, and Sunday AND during the exclusion period the few days before Christmas. My STL is super invested in the VIBE. Why even have rules if she's going to break all of them?
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    Archived Anyone else hate doing phone interviews?

    I feel like the quality of our new hires has deteriorated with the phone interviews.
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    Archived Senior Team Leaders!

    I get 1-3 LOD shifts per week. Almost always closing, but occasionally mid after cash office or mid on Sunday. I close more than any other TL in the store. If I'm not closing LOD, I'm closing GSTL. We have TL meetings every two weeks, but lately they haven't been able to find the time for them...
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    Archived Thoughts on Integrated Guest Services?

    My ancient store is going under remodel next month and our front end is going to be one of the first things that changes (backrooms go first). Our current GS area is going to become a Starbucks (YES!) and we're getting IGS. From what I understand, IGS will be three express lanes, guest...
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    Archived Electronics iPad

    Our display iPads were stolen a while back, so we won't be using one at Electronics. Our TMs tend to use the Nook HD display to do searches, but we've also recently become one of the pilot stores for "Get Appy" and can have our smartphones on the salesfloor now. Anyone else?
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    Archived "I mean, you can go, but it's going to reflect poorly on you."

    @commiecorvus I tried to tell her I'd run home and let them out and come back, but she ignored me completely. @daninnj Nope, not Laura!
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    Archived "I mean, you can go, but it's going to reflect poorly on you."

    Tonight was our oh-so-fun 2-Day set, ad takedown, ad set nightmare. Last year we were scheduled 6p-3a to zone, do the ad, and set bulk in softlines. This year we were scheduled 4p-1230a to set bulk and do the ad. No big deal, except around 130a I needed to leave. I told my ETL that I needed...
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