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Guys, I am kind of at a loss. Front end moral is plummeting faster each day at my store. Two of my peers on the front end have quit. Now one of my fellow TLs was put on corrective action for low redcard conversation. Last I knew, we couldn't put team members on a corrective action for that, so...

I always tell my team they aren't paid enough to not get all their breaks. I would rather risk the store getting a non-compliance violation than have any of my team members not get a break. Closing down Starbucks is always a last option (and one I give havoc for), but here is what I figured: If...

Cel, they don't have you on any kind of rotation?

I remember going through this when I started. I drive others a bit nuts with my large orders now (I always have an extra box of cups, lids each week), but I always want to be the store others can borrow from if they need it. I am not a super high volume store, but I can come back from a weekend...

I did ask him where I should put it for better production because walking to our back area would be counter productive. "Those shelves are only for retail." "We have and do sell syrups. They are retail." Basically, he's a coffee guy and wants the roast story up there. He thought I would stop...

I still find myself learning new things about being a Starbucks TL after a year, but felt very troubled when I got a new DM claiming that I needed to remove the syrup bottles from our shelf area above the cold bar. He claimed it looked like alcohol bottles. I spoke with a couple individuals in...

Yes, it is the bulb. The numbers on it, mean nothing to all the different companies we've been talking to. I even helped my SFT unscrew the pendant to write down all the information we could. In SAP, we are finding bulbs for other fixtures, but not this one.

My SFT and I need a little help finding a replacement bulb for one of the pendant lights over our hand-off station at Starbucks. He has tried contacting other stores in our district and all of them say, "Those are expensive." We know that they are halogen and should last forever, but there is...

Keep your head up! I'm just shy of a year being a Stbx TL and it wasn't an easy transition for me (I worked everywhere in HL and some SL). Your DM will likely want you to read over the AST material before they get there (be sure it's the updated AST certification binder and kit) and the amount...