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Okay, so I had a new one last night. A guest presented a Target "gyft" card -- said he had received a physical Target gift card, scanned it into this mobile app (Gyft), and that it should be redeemable -- and then he tossed to original card. We tried every conceivable way to process it at the...

So...how is informal coaching done at your store? Say a team member is 10 minutes late or another team member is being a little too social with other team members and not social enough with the guests? Or if a team member is asked to do something and 30 minutes later it hasn't been done but...

Quick question as I haven't been able to find a definitive answer and I'm wondering if different stores handle these issues differently. The following are "hypothetical" scenarios. Let's say a guest purchases a "hot" ticket item prior to black Friday -- like an iPad. And then they come in on...

Does anyone else think it's silly that a primary means of recognizing team members who get a REDCard is to announce it over the walkie? None of the cashiers in my store have a walkie -- so they can't even hear it. But guests all over the store can hear it, and that must leave a less than...

I'm working on preparing some training materials to drive a REDCard culture, and the more I work on this the more questions I have. Maybe some of you seasoned team members can help answer a few questions. 1. I had a guest ask me how to apply for the Target Visa that they saw online. After...