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Thanks redbird, with each response I get more info I can use!

Thanks everyone, this is incredibly helpful, AND fast and friendly :-) I really appreciate it! (blood pressure slowly decreasing . . . )

Hi, I'm a new seasonal cashier and I'm having trouble getting good answers from my GSTL: She scowls at me, pushes me out of the way, does the action herself and then barks "Troubleshoot!" or "Fast and Friendly!" . . . which only ensures that I bother her again since she won't tell me how to do...