Hi, I'm a new seasonal cashier and I'm having trouble getting good answers from my GSTL: She scowls at me, pushes me out of the way, does the action herself and then barks "Troubleshoot!" or "Fast and Friendly!" . . . which only ensures that I bother her again since she won't tell me how to do the action she did. Sigh. My fellow cashiers are super friendly but usually too busy to help me. My training was sparse even though I asked to go over the workbench training on the computer. Denied.
I have a bunch of questions I hope you can help with?
1. For clothes with no barcode and no customer input (customer has no idea what the price might be) my GSTL looked at some place on the clothes label and input a code there. Maybe it was a code beginning with the letter "D"? Can you tell me what she was looking at and how to input it?
2. I forget the context of this, but, maybe you know -- the GSTL looked at the receipt for a V-something-or-other-number? What is that and when is it used?
3. For customers using foodstamp cards (I assume that's the issue?) and the register comes up with something like "Some of these items are not covered, do you want to see those items?" How do you handle that? Do you see what isn't covered and then void the sale and start over with just the covered items and do a separate transaction for the non-covered items?
4. I've been trying to figure out the security spiders on my own from the one or two that might be left behind. I think I have the games case figured out (hook on end, the move slider) and the razor blade one figured out (line up with two little indents on side and move slider) but I have no practice with the round ones like the one that goes around the neck of a bottle, or the one that might be corded around a larger object -- how do those work?
5. For rated "M" games - do I need to make sure not to sell these to minors? Or, is there anything I need to be aware of?
6. Last time I worked I was tasked to clean up One Spot by one GSTL (the scowler) but then was told to jump back on a register by another GSTL. Since I couldn't do the One Spot completely the Scowler was plenty angry at me! Is there a way I should have handled that better? I told her -- with great humbleness and a smile -- I had been requested by another GSTL to come off of One Spot and back to the register. That appeared not to have been the right answer.
Sorry, I know that's a lot to ask. Any help on any of the above questions would be appreciated!
I have a bunch of questions I hope you can help with?
1. For clothes with no barcode and no customer input (customer has no idea what the price might be) my GSTL looked at some place on the clothes label and input a code there. Maybe it was a code beginning with the letter "D"? Can you tell me what she was looking at and how to input it?
2. I forget the context of this, but, maybe you know -- the GSTL looked at the receipt for a V-something-or-other-number? What is that and when is it used?
3. For customers using foodstamp cards (I assume that's the issue?) and the register comes up with something like "Some of these items are not covered, do you want to see those items?" How do you handle that? Do you see what isn't covered and then void the sale and start over with just the covered items and do a separate transaction for the non-covered items?
4. I've been trying to figure out the security spiders on my own from the one or two that might be left behind. I think I have the games case figured out (hook on end, the move slider) and the razor blade one figured out (line up with two little indents on side and move slider) but I have no practice with the round ones like the one that goes around the neck of a bottle, or the one that might be corded around a larger object -- how do those work?
5. For rated "M" games - do I need to make sure not to sell these to minors? Or, is there anything I need to be aware of?
6. Last time I worked I was tasked to clean up One Spot by one GSTL (the scowler) but then was told to jump back on a register by another GSTL. Since I couldn't do the One Spot completely the Scowler was plenty angry at me! Is there a way I should have handled that better? I told her -- with great humbleness and a smile -- I had been requested by another GSTL to come off of One Spot and back to the register. That appeared not to have been the right answer.
Sorry, I know that's a lot to ask. Any help on any of the above questions would be appreciated!