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Hi everyone, I have a question about getting the most out of my vacation hours before quitting Spot. Would you recommend simply cashing in 30 vacation hours? I've heard rumors that I don't get their full value, that they are more heavily taxed, and I don't know whether in Texas I will lose my...

Conversion is the worst. I remember the week after the security breach, our store was told not to talk about Redcards to guests. My work was finally enjoyable, being able to actually put guests and their needs first. Best thing is being able to solve problems for my team. The override code is...

If a guest won't take no for an answer, give them a reason instead (like parts missing or liability). If they won't take a reason, you just have to give them someone else's no. Call the lod. LOVE the days when even Corporate says No!

601 and 619. Our store distinguishes between requisitions for the floor and the office... and everything in between pretty much.

That said, I once charged a guest on their credit card, but accidentally voided the payment. (partials won't be available balance if voided) No work-arounds I could come up with for my mistake, felt really bad. Did offer to pay for their stuff out of pocket, and just the offer went a long way...

Asking others for help means swallowing your pride, but if you don't learn to ask, you'll live life limited to what you happen to know... like where your wallet is located. When training my Front End, I specifically say, "EVERYTHING is fixable, do-able, solvable on the register or with the...

My store has 3 other GSA's. The good: They communicate very effectively to guests no matter what situation. If we're in the wrong, they know how to address their concerns. If the guest is in the wrong, they know how to approach the issue at hand. All this with a smile, all this with a desire to...

Considering this video has done more positive PR for Target than any silly vocabulary ever has, the tm definitely should get acknowledgements, not safety reprimands.

I see a few issues as far as Price matching with Cartwheel goes. Anyone who can shed some light? First, tm can scan Cartwheel, but they will have to hit total to see the discounted price. Tm has to ring price-match item up separately, to make sure Cartwheel is discounting for the item you're...

I am currently training my replacement GSA, and remaining front end at same store. I laughed when she said her primary role consisted of speed weaving at her Old T. #PrepareYourself Wow, a better option for me would have been to transfer to a GSA position in a different store, preferably one...

Thanks all! :) To say our clientele are of the rough variety is an understatement. That said, items that survive their treachery with numbers intact all get processed. Like logisticsfox said, floor training for this is nonexistent. I'll get with our TL's, have them include need's info...

When pitching Redcards, I already tell guests that it gives them more coupons at the register. ^,^ Gotta get that Conversion :-)

I'll let my floor team know, and send a few items out with slips to test the waters... thanks!

Oh, its all junk. It needs to be tossed/salvaged/esim'ed... and without numbers, label printing and defecting is all a no-go. ...but asking the salesfloor to go find identical items makes sense.. jotting the info down. I assume that's why it's called "need's info"

Hi, I'm GSA at our store, and have been running the front all this year. One question for you guys: What does your store do about 'Need's Info' items? We use our ipad to search for the dpci for some items, but this is painstakingly slow, and hopeless against the package-less, description-less...

I assume guests must be 'approved' to qualify for the coupon, right? ;)