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So my prediction: all this time and money invested in products, training, and marketing is going to give us a product that's slightly more colorful than what I'm using now. And old folks still won't get it. I hear In a Snap app should solve everything.

These were my favs. (not sure what store 1893 is but we got similar ones)

I wasn't aware Vegans had friends #flawinyourargument. Both sides are understandable. It is completely out of hand when unattained metrics are raised but I feel the leadership team may be at fault if a cashier feels slighted by REDcard goals. I want more than anything for my team to...

This is....spot....on. (sorry) Our store is similar and I personally get to know the extreme ones, educate them, and politely request they not clean out the shelves for the sake of other shoppers. I have to step back to calm myself multiple times a day when I see people get $200 in items...

Our VIBE figures show right around $10 more per RC user vs. another guest. (150 vs. 140ish) We average anywhere from 16-22% RC sales each week so round to 20% Out of 10 transactions there's 2 RC users so simplicity says $1,400 vs. $1,420 in sales for those 10. On a bigger scale though, even...

Individual attainable store goals based on history would go a long way. Our goal was just increased to align with the district even though the new goal has been achieved less than 3 weeks total in the last 12 months. More hazardous to morale than motivating in my opinion. As humbly as...

So, devil's advocate for both sides: A) The reason it is pushed so hard (my understanding) is that the numbers back up a huge increase in how much each guest spends when using RC as well as frequency of shopping. I've genuinely adopted the attitude that we aren't "selling" a guest a RC but...

I'm newer up front as a SrGSTL (I guess that's the title now?) and definitely see favoritism based on LOD workcenter. Our ETL-GE is constantly checking in with each leader and has great rapport with all the cashiers. On the other hand, our other LODs basically leave it up to the GSAs and GSTLs...

So my experience may be different obviously but I was promoted to TL a couple months after coming on as a TM. I had a little bit of experience in retail and some college but I worked much harder than other TMs. Generally TL and up have 18 month cycles but getting to TL is just timing for your...